Customer Services/Examinations Assistant

The post holder will be expected to deliver a high standard of customer service to our customers, schools and exams candidates.

Roles and responsibilities:

Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post test/examination administration duties. This includes exams data entry, post despatch, assisting with session planning/implementation and examination invigilation.

Customer Service: Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.

Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

Please read through the Customer Services/Examinations Assistant  PortHarcourt role profile. Download and complete the British Council EO&D form and also the British Council external

application form.

To help you understand and complete the application form, please read through the role profile attached. You should apply using the British Council corporate external application form attached. You may find it useful to look at the enclosed guidance notes at BC World HR web pages on the behaviours: http://www.britishcouncil.org/africa-britishcouncil-job-behaviours.pdf and the generic skills dictionary http://www.britishcouncil.org/africa-britishcouncil-generic-skills-dictionary.doc

Filling the EOD monitoring information form is completely voluntary. Once filled, it should be sent toeod.monitoring@ng.britishcouncil.org.

The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

Completed application forms should be sent to:  jposts@ng.britishcouncil.org no later than

Friday 18th July, 2014. Please ensure the subject of your mail is, “Customer Services/Examinations Assistant , Portharcourt”.

Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.